Refund policy

AVEC AVEC STORE — REFUND POLICY

Last updated: May 2025

1. ALL SALES ARE FINAL

All purchases made through AVEC AVEC STORE are final. We do not offer refunds, returns, or exchanges, except as required by applicable mandatory law, including the statutory rights described in Section 2 below.

By completing a purchase, you acknowledge and agree that you have read the product description, reviewed all available product information, and accept the product as described.

2. EU / DUTCH STATUTORY RIGHT OF WITHDRAWAL

If you are a consumer residing in the European Union or the Netherlands, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU) and the Dutch Civil Code (Burgerlijk Wetboek).

To exercise your right of withdrawal, you must notify us within the 14-day period by sending a clear written statement to office@avecavec.eu, including your name, order number, and a statement that you wish to withdraw from the contract.

To be eligible for withdrawal, the item must be returned in its original condition — unused, undamaged, and in its original packaging where applicable. The cost of return shipping is borne by the buyer.

Once we have received and inspected the returned item, we will process a refund to your original payment method within 14 days of receiving the return.

Please note: the right of withdrawal does not apply to items that are made to order, personalised, or sealed goods that are not suitable for return due to health or hygiene reasons and were unsealed after delivery.

3. DAMAGED OR DEFECTIVE ITEMS

If you receive an item that is damaged in transit or materially defective, you must notify us within 48 hours of delivery by emailing office@avecavec.eu with your order number, a description of the damage or defect, and clear photographic evidence.

We will assess the claim and, at our sole discretion, offer a replacement (subject to availability), store credit, or a partial refund. We do not guarantee a full refund in all cases of damage, and we are not liable for damage caused by improper handling, storage, or use after delivery.

Claims submitted after 48 hours of delivery will not be accepted.

4. CONSIGNMENT ITEMS

Items sold through the AVEC AVEC STORE on a consignment basis are sold as-is. All consignment sales are strictly final and are not eligible for return, exchange, or refund, except where required by EU mandatory consumer law as described in Section 2.

5. INCORRECT ORDERS

If you receive an item that is different from what you ordered, please contact us within 48 hours of delivery at office@avecavec.eu with your order number and photographic evidence. We will arrange a replacement or correction at no additional cost to you.

6. CANCELLATIONS

Orders may not be cancelled once accepted by AVEC AVEC STORE. Please review your order carefully before completing your purchase. If you believe an error was made at the time of ordering, contact us immediately at office@avecavec.eu and we will do our best to assist, though we cannot guarantee cancellation after acceptance.

7. CONTACT

For any questions regarding this Refund Policy, please contact us at:

AVEC AVEC STORE
office@avecavec.eu